Consulting Services
Commercial Furniture & Architectural Products
Consultative Services
NEW BUSINESS DEVELOPMENT
The business development strategy can be the key to success or failure of a company.
By clearly defining the company’s business goals to include vertical market integration and sales team development and optimization strategies will help identify the types of clients and opportunities and in which market the company should pursue and how they should be pursued.
It is imperative to have a deep understanding of the target markets including needs, preferences, and behaviors.
To maximize a company’s sales, revenue, and profit potential, they will need to create a value-added proposition and perception. The company’s entire offering, including the way they go to market and sell, has to be set up in a way that the client sees them as being positively different from the competition.
Having a business development strategy and a sales force who has developed these skills will ultimately determine the success of the business.
As a past leader of a North American sales network and a business owner, this is an area where JFDuffy Consulting would bring significant value in developing the strategy and guiding the sale force development.
SALES DISTRIBUTION
Many leading companies are putting as much effort, creativity and investment into how they go to market as they do in product development. No single channel does everything well or competitively.
There are four criteria a manufacture needs to consider when planning their go to market distribution plan, strategy, economics, strategy, and control.
New channels need to be added with a clear business purpose aimed at the right markets, right customers, and cannot be under-invested or under-resourced or poorly integrated with other channels.
JFDuffy Consulting provides guidance and direction in the initial development, redirecting or realigning the Manufacturer’s distribution strategy and to ensure the strategy aligns with the vertical market business plan.
BUSINESS PLANNING
Whether it’s an established business or a start-up, business planning takes place when key stakeholders in a business sit down and flesh out all the goals, strategies, and actions that they envision taking to ensure the business’s survival, prosperity, and growth.
Business Planning can play out in many different ways but commonly involves collecting ideas in a formal business plan that outlines a summary of the business’s current state, as well as the state of the broader market, along with detailed steps the business will take to improve performance in the coming period.
Many time the Business Plan is developed with good intentions but ends up on the shelf and rarely checked upon.
As the consultant, JFDuffy Consulting will help guide the business through this process with a defined action plan to include DDR’s (Deliverables, Dates and Responsibilities} and KPI’s (Key Performance Indicators) to track and measure the progress.
CUSTOMER EXCELLENCE
In these challenging times, companies have an obligation to add superior service as the forefront of the customer’s experience. To meet these customer expectations, companies need to focus on the primary principal, Customer Excellence.
Customer Excellence, in essence, means refreshing a company’s way of thinking about customer interactions. Companies should begin to track every touch point with their customers, from big-picture goals down to the smallest interaction.
As a small business owner, understanding the need to pursue a high level of customer excellence was the essence of our success.
Unfortunately, as companies get larger this strategy becomes less apparent in the business planning process, much less becomes part of the culture.
JFDuffy Consulting helps their clients set the foundation for establishing a Customer Excellence strategy, mindset, and culture within the organization.
GENERATIONAL COLLABORATION
Generational Collaboration is the term used to describe the interaction and cooperation between people of different age groups.
It can have many benefits for both individuals and organizations, such as enhancing learning, creativity, problem-solving, and social skills.
Intergenerational collaboration can also foster mutual respect, understanding, and appreciation among generations.
In the contract furniture segment, manufacturers need to offer products that help break down barriers. Generational collaboration spaces include areas and products that support impromptu interactions in less formal environments.
JFDuffy Consulting provides the guidance and interaction to help manufactures enhance their products with options that provide more value and appeal across the generations that share the workplace.
FRACTIONAL MANAGEMENT
JFDuffy Consulting provides fractional (interim) management resources for clients looking to scale operations and manage business development processes in the areas of overall business administration, sales, and distribution leadership.
ADVISORY BOARD
As a past Board member for several companies and industry organizations, JFDuffy Consulting participates as an impartial third-party Advisory Board member to lend skills, guidance, and industry related knowledge that will help an organization grow and achieve its goals.